Last updated: September 18, 2025
Welcome to Capybara Skincare (“we,” “us,” “our”). These Terms and Conditions (“Terms”) govern your use of our website [www.capybaraskincare.com] and the purchase of products from our online store. By accessing or using our website, you agree to comply with and be bound by these Terms. Please read them carefully before placing an order.
1. General Information
Capybara Skincare operates as a skincare retailer, offering authentic and high-quality products sourced from authorized distributors, and verified vendors.
All transactions made through our website are subject to these Terms and the applicable laws.
2. Orders and Payments
- Orders can be placed directly through our website using the available payment methods.
- Prices are listed in Canadian Dollars (CAD) and/or United States Dollars (USD), depending on your region, and include applicable taxes where required.
- We reserve the right to modify prices, promotional offers, and product availability at any time without prior notice.
- Your order is confirmed only after payment is successfully processed and you receive an order confirmation email.
3. Shipping and Delivery
- We aim to process all orders within the next business day after purchase.
- Whenever possible, we use express delivery to ensure fast and reliable service.
- Delivery times may vary depending on your location and the carrier’s service.
- During events such as Canada Post strikes or service interruptions, we may use alternative carriers to minimize delays.
4. Product Authenticity and Quality
Product Authenticity
We take pride in offering 100% authentic products. Our inventory is sourced directly from authorized distributors, and verified vendors, ensuring every item meets the standards set by the original manufacturers.
If you ever have concerns about a product’s authenticity, please contact us through our website. We will review your inquiry promptly and ensure your peace of mind.
Product Quality
We maintain small, frequent orders with our suppliers to ensure all products are received in their best condition. This helps us guarantee quality and product integrity.
If you receive a product that appears damaged or not up to standard, please contact us through our website so our team can resolve the issue promptly.
5. Returns and Exchanges
- Due to the nature of skincare products and to ensure the integrity and hygiene of our items, all sales are final.
- We cannot accept returns or exchanges for products that have been opened, used, or shipped.
- If you receive a defective or incorrect item, please contact us within 7 days of delivery through our website. We will arrange a replacement or refund as appropriate.
6. Cancellations and Order Changes
Once an order has been processed or shipped, it cannot be modified or canceled.
If you need to update shipping information or believe you’ve made an error, please contact us immediately through our website — we’ll do our best to assist if the order hasn’t yet left our warehouse.
7. Limitation of Liability
Capybara Skincare is not responsible for:
- Delays caused by shipping carriers, weather, or other circumstances beyond our control.
- Reactions, sensitivities, or results from the use of skincare products. We recommend reviewing ingredient lists before purchasing.
- Any indirect, incidental, or consequential damages arising from the use of our website or products.
8. Privacy and Data Protection
We respect your privacy. Personal information collected through our website is used only for order processing, customer service, and marketing (if you’ve opted in).
For more details, please review our Privacy Policy.
9. Intellectual Property
All content on our website — including text, images, logos, and product descriptions — is the property of Capybara Skincare or its respective owners. You may not reproduce, modify, or distribute any content without prior written consent.
10. Governing Law
These Terms are governed by and construed in accordance with the laws of the Province of Ontario, Canada.
Any disputes arising from these Terms shall be resolved in the courts located in Ontario.
11. Contact Us
If you have any questions, feedback, or concerns about your order or these Terms, please contact us through our website at [www.capybaraskincare.com].
We value your trust and will do our best to ensure a positive shopping experience.