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Frequently Asked Questions
Orders
Shipping and Handling
We aim to process all orders within the next business day after your purchase. Whenever possible, we use express delivery options to ensure you receive your skincare essentials quickly.
Delivery Providers
We work with a variety of trusted delivery providers to ensure your order arrives as soon as possible. By partnering with multiple carriers, we can minimize potential disruptions and provide a smoother delivery experience.
Canada Post Strike
During Canada Post service interruptions or strikes, we prioritize alternate carriers to make sure your order reaches you on time without unnecessary delays.
Returns and Exchanges
Final Sales
Due to the nature of skincare products and to maintain product integrity and hygiene standards, all sales are final. We’re unable to accept returns or exchanges once a product has been shipped.
Defective or Incorrect Items
If you receive a defective item or the wrong product, please contact us within 7 days of delivery. Our team will help arrange a return or replacement to make things right as quickly as possible.
Product Guarantees
Product Quality
We work exclusively with trusted suppliers and place small, frequent orders every month to ensure all our products are as fresh as possible. This approach helps us maintain quality and ensures that you’re always receiving skincare that’s in its best condition.
If you ever receive a product that doesn’t seem as fresh as expected, please contact us— we’ll make it right.
Authenticity Guarantee
At Capybara Skincare, we’re committed to offering only authentic, genuine products. We source directly from official brands, authorized distributors, and verified vendors, ensuring every item we sell meets the highest standards.
If you ever have concerns about authenticity, please reach out to us — we’ll review it promptly and ensure your confidence in every purchase.